Grand Mercure Danang
Mitä vieraat sanovat
The club lounge and the staff there were excellent. The staff were friendly, efficient , helpful. The reception staff responded to requests and resolved issues promptly and with polite efficiency. The New Year’s Eve dinner was superb, with a wide selection of delicious buffet food and it was very good value for money. We were moved to a suite for our last two nights , which was beautiful, with fabulous views of the river
Elaine
tammikuu 2025
For a 5-nights stay, we got treated like VIP’s from the moment we checked in to our departure. Staff were friendly without being over-bearing. Great views from our 21st floor river facing suite with amazing day and night views. Suite was surprising large, with 2 toilets, separate AC controls for lounge and bedroom. Access to the Executive lounge for breakfast and evening canapés and drinks. Nepresso compatible machines made the stay complete for my husband.
Katherine
syyskuu 2024
Our family had access to the Club Lounge, which we used for breakfast on one morning and joined the Happy Hour (including dinner) every night. The staff throughout the hotel are amazing, specially in the Club Lounge and the dining room. The rooms are spacious and very comfortable. The walk-in shower was much appreciated, as we had combined tubs/showers in the other three hotels that we stayed in. The food in the ground floor restaurant was amazing.
Kathleen
syyskuu 2023
The room was clean and comfortable with a spectacular view over the river. The staff were friendly, helpful and professional. Lan in the priority lounge was exceptional even helping a parent distract an over wrought screaming child to calm down. The breakfast was excellent. We stayed overnight but wished we had stayed longer. The location was set back away from traffic on a little island on the river with restaurants close by. We met the general manager who came over and chatted to guests which was a nice touch. They did have shuttles to locations in danang. Best run hotel we had stayed in the last two months away.
Patricia
elokuu 2023
The staff were incredibly friendly and more than willing to help. The reception staff even took the time to sit and chat while I was waiting for one of my Grab taxis. My room was big enough and had a walk-in wardrobe and an area to store my suitcase out of the way. The executive lounge was big and spacious and overlooked the river and amusement park. Check-in and out were quick and easy.
Lyndon
huhtikuu 2023
Very friendly staff with good English in the lobby (less so in the restaurants). A comfortable, newly furnished room with a very good mattress and strong A/C helped. Cable TV was fine. Wi-Fi was strong. The breakfast spread is grand and very good. We enjoyed sitting in the lobby evenings and having a drink while people watching. (No one else did this, so we had personal bar service.) The GM wandered around the lobby and personally helped guests: quite an unusual touch.
Snagly
huhtikuu 2023
The hotel staff is very accommodating, from check-in to check-out. They even helped us where to get the good pho in Danang and also gave us some tips where to eat good local food in Hoi An. And also, the hotel coffee is the best! I will definitely come back again. Thanks a lot!
J
marraskuu 2024
Privilege Lounge Staff 12 / 10
Denis
syyskuu 2023
All the staff were very helpful and service was excellent
Arthur
tammikuu 2025
Good breakfast and the staffs are friendly and accommodating.
Grace
lokakuu 2023
Tee varaus